Shipping policy

AXIVON SHIPPING & LOGISTICS POLICY

AXIVON dispatches orders directly from our manufacturing hub in Sialkot, Pakistan, to domestic addresses and global destinations worldwide using premium tier-one international carriers.

1. DISPATCH ORIGIN & PROCESSING TIMELINES
- Standard Retail Stock: Dispatched within 2 to 4 business days following payment verification.
- Made-to-Order & Bespoke Production: Requires standard manufacturing lead times (typically 15 to 25 business days for bulk apparel and leather runs) following technical specification approval and deposit clearance.
- Production and dispatch timelines exclude weekends, national holidays, and courier transit periods.

2. COURIER PARTNERS & TRANSIT ESTIMATES
- Domestic Deliveries (Pakistan): Dispatched via premier domestic logistics services (2 to 4 business days).
- International Deliveries: Dispatched via DHL Express, FedEx Priority, or Skynet Worldwide (estimated 4 to 8 business days for express transit depending on destination customs clearance).

3. CUSTOMS, DUTIES, AND IMPORT TAXES (BUYER RESPONSIBILITY)
All international orders are shipped on a DDU (Delivered Duty Unpaid) basis unless explicitly stated otherwise in a commercial contract. The recipient is solely responsible for all local value-added taxes (VAT), goods and services taxes (GST), import duties, tariffs, and customs clearance charges levied by the destination country. AXIVON has no control over foreign customs authorities and accepts zero financial or legal liability for these assessments.

4. REFUSAL OF DELIVERY & ABANDONED PACKAGES
If an international shipment is refused by the recipient, rejected due to unpaid import duties/taxes, or returned to sender due to incorrect delivery information provided at checkout:
- Any return shipping fees, return customs duties, courier storage fees, and administrative handling incurred will be deducted directly from any applicable retail refund.
- Custom-manufactured and private-label orders rejected or abandoned at destination customs are completely non-refundable and will be destroyed or surrendered according to carrier regulations.

5. CARRIER DELAYS & FORCE MAJEURE
AXIVON is not liable for logistics delays caused by international customs inspections, border holds, extreme weather, air carrier disruptions, civil unrest, or force majeure events. Once a consignment is handed over to the courier and assigned an official tracking number, delivery fulfillment timelines remain the operational responsibility of the courier service.